A service-level agreement (SLA) is a commitment between you and your customer. With Service cloud, you can manage your service-level agreements with service contracts, entitlements, milestones, and assets.
Set Up and Manage Entitlements and Milestones. Give your customers the level of support you’ve promised them.
What is a connector user in Salesforce
The connector user is a user that you designate to connect Pardot and Salesforce for data syncing.
These tasks apply only to accounts that aren’t using the Pardot integration user.
Can you use digital engagement with Sales cloud
Introducing Salesforce Digital Engagement Since digital engagement is built right into the Salesforce platform, your agents will have a 360-degree view of every customer, across all channels, with no need to switch screens.
Moreover, Salesforce Service Cloud and Sales Cloud both have digital engagement functionalities.
Is AMPscript easy
In result, the script can be embed within HTML emails, text emails, landing pages, sms messages and push notifications.
Furthermore, AMPscript uses simple syntax and semantics, so is easy to learn and code.
What is Salesforce CMS
Salesforce CMS is a hybrid content management system (CMS) where you can create, edit, organize, and manage digital content from a centralized location.
Share content by publishing to channels such as a commerce site, marketing email, customer community, partner portal, or any digital experience.
How do I enable digital engagement in Salesforce
To use Digital Engagement, see Set Up Messaging Channels. Note For information on the features included in the Digital Engagement subscription, see our pricing docs.
Unused conversations and triggered and bulk messages are forfeited at the subscription’s end date.
Is Salesforce a down detector
Trust Status. Welcome to Salesforce Status! We provide transparency around service availability and performance for Salesforce products.
There are no ongoing incidents!
What is mobile studio in Salesforce
Salesforce Mobile Studio helps you to reach customers on any device by personalizing your mobile messaging with Sms marketing, push notifications, and group messages.
What is email Studio in marketing cloud
Email Studio is a powerful tool that allows you to build and send personalized emails.
This course will teach you how to configure admin settings and manage data, in order to run smart and efficient marketing campaigns in Salesforce Marketing Cloud.
What is Sales Cloud Einstein
Sales Cloud Einstein is your own data science department that learns from your team’s sales activities and CRM data and helps you identify the best leads, convert opportunities more efficiently, and retain customers with ease.
What is Salesforce digital engagement
Salesforce Digital Engagement is a way to respond to messages via different channels including WhatsApp, SMS, Facebook Messenger, and Webchat.
Digital Engagement is a must-have in today’s work from home world and ensures that service centres can support customers using their chosen communication method.
What is AMP script
AMPscript is Marketing Cloud’s proprietary scripting language for advanced dynamic content in emails, landing pages, SMS, and push messages.
While AMPscript uses basic programming concepts, you don’t have to be a coder to understand AMPscript functions and to use it in your emails.
How do I set up digital engagement
Open up the Admin settings page by visiting: https://dialpad.com/officesettings. Open up the Call Centers tab and select the Digital Experience center in question.
Scroll down to the Advanced Settings section, click on the Advanced Settings section, and select the Configure Digital Engagement button (see below).
Which site would you use to check the status of Salesforce servers
1. Navigate to https://status.salesforce.com/. 2. You can search for your Instance, Domain, POD, or MID to check whether those services are down.
What is Salesforce workforce engagement
Workforce Engagement allows service departments to improve workforce performance, maintain agility, & match customer demands with dynamic intelligent forecasting & multi-channel, multi-skill capacity planning.
Which part of the installed package actually stores the endpoint URL for your custom activity
We recommend that the user interface for the custom activity include these parts: A folder named for the endpoint URL of the activity as defined in the Journey Builder component of your installed package (we’ll get to the installed package later in this unit).
This folder contains the index.
What is a digital engagement
Digital customer engagement is all the ways a customer interacts with your business via technology, and how you interact with them.
Think of it like this: it’s all of the digital interactions your customer has with your brand, including email, social media, and even your website.
How do you write an AMP script?
- Navigate to Content Builder
- Click Create, then Content Blocks and then Free Form from the dropdown
- Enter text, including any inline AMPscript
How many Salesforce instances are there
Salesforce Instance or POD As of July 2014, there are currently 21 Instances in North America, 2 in Asia Pacific, 4 in EMEA and 25 Sandbox Instances.
A Sandbox instance is non production environment.
How do I learn AMP scripts?
- Review the fundamentals and syntax for AMPscript
- Create inline AMPscript and AMPscript blocks
- Insert personalization strings
- Implement AMPscript functions and operators
- Work with AMPscript examples and best practices
What are the three main elements of engagement studio?
- ActionDo something
- TriggerLook for something
- RuleCheck something
References
https://help.clicksend.com/article/x4l2mb16p9-how-to-send-an-sms-online
https://help.salesforce.com/apex/HTViewHelpDoc?id=sf.mc_moc_managing_keywords_on_short_and_long_codes_in_your_mobileconnect_accounts.htm&language=en_us
https://ascendix.com/blog/pardot-vs-marketing-cloud/
https://help.salesforce.com/s/articleView?id=einstein_sales.htm&language=en_US
https://help.salesforce.com/s/articleView?id=messaging_set_up_whatsapp.htm&language=en_US
