With a complete long term vision and its high capability to execute, Salesforce crm software claims the highest position in the Customer Relationship Management software market.
The ability to execute this vision on ground has helped Salesforce reach the top.
How do I view all cases in Salesforce
If the Salesforce console is set up, view case lists by selecting Cases from the navigator tab (if Cases is available).
Click Edit or Del to edit or delete a case. to follow or stop following a case in your Chatter feed.
Click New Case or select Case from the Create New dropdown list in the sidebar to create a case.
How do I view designated contacts in Salesforce?
- Log in to Salesforce Help
- From the Org picker, select Manage All Orgs
- From the list of Orgs, click Get Support for your desired Org
- Select Org Setting
- Beneath your contact information a message will be displayed indicating if you’re a Designated Contact
How do I view a queue in Salesforce
To view the queues that a user is a member of, from Setup, in the Quick Find box, enter Users , then select Users and select the user.
In the user’s Queue Membership related list, you can create a queue or click a queue name to view its details.
How do I access support cases in Salesforce
Unless restrictions have been put in place by your company, all Salesforce users have the ability to Submit, update or clone a Case with Salesforce Support, which can be accessed by navigating to the Help Portal and opening the My Cases page from the menu in the upper right corner.
When did Salesforce buy ExactTarget
2013: The Great ExactTarget Acquisition Salesforce truly stepped into the marketing space in June 2013 with their acquisition of ExactTarget ($2.5B).
How do I add a case collaborator in Salesforce
Access your Support Case in Salesforce Help. Click the Details tab. In the Case Collaborators section, click the pencil icon.
Search for a contact to add, then click the desired result.
How can you locate your mid
Option 1: Hover over your account name to see the MID. Option 2: Under your username, navigate to Setup.
Under Company Settings, click Account Settings. The MID is listed as the Account ID.
What are cases in Salesforce
Cases are a Salesforce tool that agents use to interact with customers to help get their problems solvedthey really are the backbone of Service cloud!
Cases are powerful records in Salesforce that keep a log of customer issues, show agents a complete customer overview, and so much more, right on the platform!
Who can create case in Salesforce
Your admin can set up Web-to-Case and either Email-to-Case or On-Demand Email-to-Case to automatically capture cases from your website and customer emails.
Your customers can log their own cases from an Experience Cloud site, Customer Portal, Self-Service portal, or Chatter Answers.
What is a list view in Salesforce
List views are ways of displaying small size of data that are instantly accessible for different Objects.
List views are created by defining what data we want to see in the columns and also what fields they should be filtered by.
What is case formula in Salesforce
The CASE() function is a powerful Salesforce tool that allows users to simplify formula writing, stay within compile limits, and create cleaner, easier to read functions versus using long and clunky nested IF() statements.
What is AMP script
AMPscript is Marketing Cloud’s proprietary scripting language for advanced dynamic content in emails, landing pages, SMS, and push messages.
While AMPscript uses basic programming concepts, you don’t have to be a coder to understand AMPscript functions and to use it in your emails.
What was pardot before Salesforce
Pardot was known as a B2B marketing automation solution for many years before Salesforce amended the messaging.
As I mentioned in the previous answer, Pardot is best suited for organizations that have a “considered” sales cycle – which tends to be related to B2B sales – but is not exclusively B2B.
Why did Salesforce buy Demandware
“With Demandware, Salesforce will be well positioned to deliver the future of commerce as part of our Customer Success Platform and create yet another billion dollar cloud.”
“Demandware and Salesforce share the same passionate focus on customer success,” said Tom Ebling, CEO, Demandware.
What is quick action in Salesforce
Quick actions enable users to do more in Salesforce and in the Salesforce mobile app.
With custom quick actions, you can make your users’ navigation and workflow as smooth as possible by giving them convenient access to information that’s most important.
Which query language is used in Salesforce for accessing the analytical datasets
Use SAQL to access data in CRM Analytics dataset. CRM Analytics uses SAQL behind the scenes in lenses and dashboards to gather data for visualizations.
Is pardot owned by Salesforce
Pardot and Salesforce Marketing Cloud are both owned by Salesforce and are popular tools when it comes to marketing automation.
Who owns ExactTarget
Salesforce.com’s acquisition of ExactTarget will further its mission of being the world’s leading CRM platform—one that enables companies to transform how they connect with their customers across sales, service, and marketing.
Who bought ExactTarget
Salesforce.com added more marketing power to its arsenal today with the purchase of ExactTarget for $2.5 billion.
What is exact target com
Definition of ExactTarget ExactTarget is a marketing automation and analytics software provider. This digital company primarily caters to B2B marketers.
They provide automatic digital communications solutions to businesses to support their B2B strategies.
What is ExactTarget called now
ExactTarget was renamed to Salesforce Marketing Cloud in 2014 after the acquisition by Salesforce.
What is pardot in Salesforce
Pardot is a software as a service (SaaS) marketing automation platform by SalesForce offering email automation, targeted email campaigns and lead management for B2B sales and marketing organizations.
Pardot automates common marketing tasks, including: Tracking customer behaviors.
How does ExactTarget work
Definition of ExactTarget They provide automatic digital communications solutions to businesses to support their B2B strategies.
ExactTarget operates on the principle of delivering the proper messages to the right people at the right moment.
What is Admin Assist feature in Salesforce
Admin Assist delivers an unlimited number of tasks to help you maintain and update your Salesforce solution.
Admin Assist is intended to supplement your Admin resources by providing routine, task-based services.
For a complete list of services, please review Admin Assist: Task List.
How much did ExactTarget sell for
Salesforce.com added more marketing power to its arsenal today with the purchase of ExactTarget for $2.5 billion.
It is the company’s largest acquisition to date, second to Buddy Media, which it bought last year for $689 million.
Is ExactTarget com legit
ExactTarget also offers flexibility and reliability to its users with its secure, cloud-based infrastructure that has a high uptime rate.
Is Pardot a CRM
Pardot was founded in 2007 in Atlanta and the system initially integrated with a number of constituent relationship management (CRM) tools, including Salesforce.
How much did pardot sell for
In October, Indianapolis-based ExactTarget Inc. (NYSE: ET) acquired Buckhead-based Pardot Inc. for $95 million.
Which of the following inherent technology is embraced by Salesforce for efficient analysis
Artificial Intelligence•Artificial Intelligence is an inherent technology embraced by SalesforceEinstein analytics.
References
https://help.salesforce.com/s/articleView?id=platform_connect_about.htm&type=5&language=en_US
https://www.salesforceben.com/the-drip/a-brief-history-of-salesforce-marketing-cloud-and-pardot/
https://www.youtube.com/watch?v=nSLUmXhc12c
https://help.smartling.com/hc/en-us/articles/1260800616150-Salesforce-Marketing-Cloud-Connector-Overview
