Offer customer service “surprises” Set customer expectations Build trust through relationships Use automation to re-engage customers Improve KPIs…
Retained profit is the amount of a business’s net income that is kept within its accounts, rather than…
Customer Service and Retention Increased Sales Analytics Higher Productivity Cultivating New Leads Better Marketing Increased Profitability What are…
Provide outstanding customer service Reward customers with special offers and discounts Leverage user-generated content (UGC) Create a unique…
A retention program is a specific set of activities or initiatives a company takes to retain its customers.…
Retention is the act or condition of keeping or containing something. An example of retention is a dam…
Hire a sales leader Don’t build custom products Focus on upselling and cross-selling Pick a solid infrastructure technology…
Customer onboarding may be one of the most critical touchpoints or milestones in your customer lifecycle. It really…