- Understand Your Customer
- Know Your Products
- Employee Incentives
- Objections & Product Sampling
- Extend The Spend & Stock Your Bar
How do you handle dissatisfied customers?
- Step One: Adjust Your Mindset
- Step Two: Listen Actively
- Step Three: Repeat Their Concerns
- Step Four: Be Empathic and Apologize
- Step Five: Present a Solution
- Step Six: Take Action and Follow Up
- Step Seven: Use the Feedback
How do you upsell B2B?
- Listen to your customer
- Ensure your offers make sense
- Offer discounts and bundles
- Keep the total amount within range
- Remember: Timing is everything
- Stay in the picture between sales calls
What are 3 types of services
Services are diversified in three groups; Business services, social services and personal services.
How do you gather feedback?
- Surveys
- Emails
- Interviews and Focus Groups
- Social Media
- Website Analytics
- Free-Text Feedback
How do you upsell interview question?
- Be Positive and Enthusiastic
- Emphasize the Features the Interviewer Will Value
- Don’t Be Afraid to Ask a Few Questions
- Be Ready to Sell
- Probe for Reservations About the Product or Service
- Make an Attempt to Close
What is a good upsell percentage
It’s called the art of upselling. Simply put, ask for more and it’s likely you’ll get what you ask for.
And by doing so, you’ll optimize the value of every sale. The book Marketing Metrics says, “The probability of selling to a new prospect is 5%-20%.
How do I train my staff to upsell?
- 5 tips for training your staff on suggestive selling
- Encourage an in-depth knowledge of your products
- Build a rapport with customers
- Trust staff to use their initiative
- Personalize suggestive sales
- Consider creating a loyalty program
- Encourage an in-depth knowledge of your products
- Build a rapport with customers
How do you upsell without being pushy?
- Never call or email without new updates to share
- Always ask a different question
- Avoid talking about your product right away
- Skip declarative words and phrases (“should,” “have to,” “need to,” etc.)
- Ask questions instead of making statements
- Don’t answer objections with “But … “
How do you upsell menu items?
- Offer More-Expensive Items
- Offering Extra Items
- Offer Specific Items
- Make Suggestions or Recommendations
- Demonstrate Enthusiasm About the Food
What is F&B upselling
It’s the most cliché phrase in the business, but there’s power in that simple question.
Restaurant upselling is the process of persuading or influencing a guest’s purchase by enticing them with more expensive or higher margin items and add-ons.
How do you convince a customer to stay with you
The best way to make customers stick with you and increase trust and loyalty is to reach them throughout the customer journey and add value to their experience.
This is the only way to win; understand the customer and its buying habits and them give him reasons and incentives to come back to you again.
How do you talk to clients?
- Think of tone on a spectrum
- Use positive language
- Be brief but not brusque
- Reply in a timely manner
- Always use your customer’s name
- Talk their talk
- Be careful with jokes
- Create a support style guide
When should you upsell
Make the upsell after the original purchase. Upsells before checkout are risky at best.
As a simple alternative, I suggest upselling customers after they’ve made the purchase. To make it even easier, don’t require customers to input their payment information again in order to complete their second transaction.
How do you handle angry customers?
- Remain calm
- Practice active listening
- Repeat back what your customers say
- Thank them for bringing the issue to your attention
- Explain the steps you’ll take to solve the problem
- Set a time to follow up with them, if needed
- Be sincere
- Highlight the case’s priority
How do you get a customer to say yes?
- Make yourself likeable
- Become a respected authority
- Get the customer to owe you a favor
- Position buying as consistent with self-image
- Get endorsed by the customer’s peers
- Make your offering soon-to-be scarce
How do I identify my clients?
- Look At Your Current Client Base
- Consider Their Current Habits
- Identify Their Goals
- Identify Their Fears
- Identify How They Make Their Buying Decisions
- Ask Yourself Who Would You Like To Work With
- What Do They Need
How do you motivate a lazy employee?
- Be a good manager to all employees
- Be honest
- Set goals
- Give more responsibility
- Reward them
- Find the right employees today
How do you motivate your team?
- Share your vision and set clear goals
- Communicate with your staff
- Encourage teamwork
- A healthy office environment
- Give positive feedback and reward your team
- Provide opportunities for development
- Give employees the space they need to thrive
How do you upsell a menu?
- Don’t ask the obvious
- Allow staff to try the specials
- Offer dessert to go
- Offer wine samples
- Get personal
- Learn to read the guest
- Be sincere
- Create a sense of higher value
What to say to greet customers?
- “Nice to meet you!”
- “How can I help you today?”
- “I hope you’re doing well.”
- “I hear what you’re saying.”
- “I’m sorry you’re facing this <issue>.”
- “Thank you for taking the time to explain that to me.”
- “I need a little more information to understand what’s going on.”
How do I upsell my menu
Use the 25% Rule. The most ethical way to upsell is to not push an item that’s over 25% more than the customer was originally intending to spend.
You don’t want to make someone feel bad because they can’t afford a drink you’re suggesting that’s twice as much as the one they originally ordered.
How do you follow up a customer without being annoying?
- Be friendly, humble, and polite
- Give it time
- Keep it brief and to the point
- Make it skimmable
- Automate it
How do you handle a lazy employee?
- Clear the confusion
- No more breaks that last forever
- Provide training
- Provide incentives
- Count the offences
- Sit and talk
- Remove obstacles
Sources
https://www.wordhippo.com/what-is/another-word-for/upsell.html
https://www.restaurant-hospitality.com/how/10-powerful-upsell-techniques
https://www.indeed.com/career-advice/career-development/how-to-close-sale-over-the-phone
