- Develop fact-based arguments that explain the value of your product or service
- Use demonstrations to highlight the value of your offering
- Focus on converting a group of early adopters
- Target influencers
- Seek testimonials from people whose opinion is respected
How do you approach customers?
- 1) Focus on the customer
- 2) Show you are aware of them
- 3) Ask if they have visited before
- 4) Timing is everything
- 5) Do not turn away from an approaching customer
- 6) Go the extra mile
- 7) Improve their check-out experience
- 8) Be discreet
What are the 4 P’s in retail
The four Ps are product, price, place, and promotion.
How do you make a deal?
- Negotiate with yourself first
- Let the other side make an offer
- Start outlandish
- Be 100 percent honest
- Talk about the fear you have
- Don’t forget your value
- Let emotion shine through
- Show how much you want it
What are buying signals
By definition, buying signals are the actions potential customers take that indicate they’re close to making a purchase.
They’re customers’ verbal buying signals—the cues your sales agent homes in on when talking to a prospect.
What are 4 types of closes?
- Question Closes
- Assumptive Closes
- Take Away Closes
- Soft Closes
What is a full sales cycle
What is a sales cycle? A sales cycle is the repeatable and tactical process salespeople follow to turn a lead into a customer.
With a sales cycle in place, you always know your next move and where each lead is within the cycle.
It can also help you repeat your success or determine how to improve.
What is CRM in retailing
Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle.
The goal is to improve customer service relationships and assist in customer retention and drive sales growth.
Who are your customers
Key Takeaways Customers are the individuals and businesses that purchase goods and services from another business.
To understand how to better meet the needs of its customers, some businesses closely monitor their customer relationships to identify ways to improve service and products.
What are Retail kpi‘s
What is a Retail KPI? A retail Key Performance Indicator (KPI) or metric is a clearly defined and quantifiable measure that can be used to assess the performance of a retail business.
These performance metrics can be used in a variety of ways.
What is 7ps marketing mix
It’s called the seven Ps of marketing and includes product, price, promotion, place, people, process, and physical evidence.
How do you get a walk in customer?
- Keep up with the seasonsand pop culture
- Use eye-grabbing signage
- Invite influencers or experts
- Market to existing customers
- Go beyond selling products
- Make it a social experience
- Encourage social shares and location tagging
What are the 3 types of CRM
The three types of CRM systems are operational, analytical and collaborative.
What is retail HR
Retail HR Manager responsibilities include: Forecasting hiring needs, particularly at peak seasons. Designing and posting job ads to attract qualified candidates for in-store junior and senior positions.
Reporting on employee turnover rates (monthly, quarterly and annually)
How do you convince a customer to stay with you
The best way to make customers stick with you and increase trust and loyalty is to reach them throughout the customer journey and add value to their experience.
This is the only way to win; understand the customer and its buying habits and them give him reasons and incentives to come back to you again.
How do you handle objections?
- Practice active listening
- Repeat back what you hear
- Validate your prospect’s concerns
- Ask follow-up questions
- Leverage social proof
- Set a specific date and time to follow up
- Anticipate sales objections
Sources
https://www.steadysales.com/the-7-steps-of-the-sales-process/
https://www.lucidchart.com/blog/what-is-the-7-step-sales-process
https://www.vistaprint.com/hub/how-to-increase-sales-in-store
https://blog.hubspot.com/sales/improve-sales-talk-track
https://www.investopedia.com/terms/c/customer.asp
